WRONG PRINT
At WRONG PRINT, every piece is created with intention, precision, and quality.
If something goes wrong, we’re here to make it right — under the conditions below.
📦 RETURN & REFUND ELIGIBILITY
We accept returns and refunds only under the following conditions:
1️⃣ Mandatory Unboxing Video (Required)
To request a return or refund, customers must provide a clear, uninterrupted unboxing video that shows:
- The package seal before opening
- The entire unboxing process
- The product clearly visible after unboxing
📌 No unboxing video = No return or refund.
This policy helps us prevent misuse and ensures fair resolution for genuine cases.
2️⃣ Damaged or Incorrect Product
Refunds or replacements will be approved only if:
- The product is damaged, defective, or incorrect, and
- The issue is clearly visible in the unboxing video
Claims made without video proof or after unboxing is completed will not be accepted.
🚫 NON-RETURNABLE CASES
We do not accept returns or refunds for:
- Size issues (please check size chart carefully before ordering)
- Color or design preference changes
- Minor color differences due to screen/display variations
- Requests without a valid unboxing video
⏱️ RETURN REQUEST TIMEFRAME
- Return or refund requests must be raised within 48 hours of delivery
- Requests raised after this period will not be considered
🔁 REFUND PROCESS
- Once your request is approved, refunds will be processed to the original payment method
- Refund processing time: 5–10 business days after approval
📩 HOW TO REQUEST A RETURN
Email us at support@wrongprint.com with:
- Order ID
- Unboxing video (Google Drive / Dropbox link)
- Brief explanation of the issue
Our team will review and respond within 48 hours.
⚠️ IMPORTANT NOTE
WRONG PRINT reserves the right to approve or reject any return or refund request based on the evidence provided.
This policy is in place to protect both our customers and our brand.